黃婷 Tina Huang (ICF MCC, Executive Coach, Mentor Coach, Coach Supervisor), 張如雅 Ruya Chang (ICF PCC) 與呂淑華 Vicky Leu (ICF PCC) 三位教練共同翻譯。
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ICF Professional Certified Coach
(PCC) Markers, Revised September 2020
ICF 專業認證教練(PCC) 評量指標，2020年9月修訂
Assessment markers are the indicators that an assessor is trained to listen for to determine which ICF Core Competencies are in evidence in a recorded coaching conversation, and to what extent. The following markers are behaviors that represent demonstration of the Core Competencies in a coaching conversation at the Professional Certified Coach (PCC) level. These markers support a performance evaluation process that is fair, consistent, valid, reliable, repeatable and defensible.
評量指標，是一位受過訓練的考官在聆聽教練對話錄音時，從中尋找符合 ICF 教練核心能力相關證據的指示與範圍。以下的 PCC 計分指標所描述的內容，代表的是 ICF 專業認證教練 (PCC) 層級，在一個教練對話當中所需要展現的行為。這些評量指標支持一個公平、一致、有效、可靠、可重複且經得起考驗的教練評量過程。
The PCC Markers may also support coaches, coach trainers and mentor coaches in identifying areas for growth and skill development in coaching at the PCC level; however, they should always be used in the context of Core Competency development. The PCC Markers should not be used as a checklist in a formulaic manner for passing the PCC performance evaluation.
專業認證教練 (PCC) 計分指標，也可以幫助教練、教練培訓者 (Coach Trainers) 以及教練輔導老師 (Mentor Coaches) 識別並明確教練需要的「成長與技術發展方向」，以協助教練們展現 PCC 層級的教練能力與狀態。然而，這些 PCC 計分指標應該只能被使用於發展教練核心能力的範疇；不應該被當作一個核對清單，也不應該被套用在通過 PCC 評量這件事情上。
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1. ICF 教練核心能力模型 (2019年10月更新版)
2.大師級教練新版核心能力秋季精修班 (24 CCEUs)
☘ Competency 1: Demonstrates Ethical Practice 展現道德規範 ☘
Familiarity with the ICF Code of Ethics and its application is required for all levels of coaching. Successful PCC candidates will demonstrate coaching that is aligned with the ICF Code of Ethics and will remain consistent in the role of coach.
熟悉 ICF 教練道德規範與準則，這項指標適用於所有層級的認證教練。成功的 PCC 候選人會展示出與「ICF 教練道德規範與準則」匹配的教練對話；在身為教練的角色 (身分) 上，也會持續遵守 ICF 教練道德規範與準則。
☘ Competency 2: Embodies a Coaching Mindset 體現教練心態 ☘
Embodying a coaching mindset—a mindset that is open, curious, flexible and client centered— is a process that requires ongoing learning and development, establishing a reflective practice, and preparing for sessions. These elements take place over the course of a coach’s professional journey and cannot be fully captured in a single moment in time.
體現教練心態 (一個開放、好奇、彈性，並且以客戶為中心的心態) 是一個過程, 需要教練的持續學習與發展、建立反思習慣、為教練對話做預備。這些元素，會發生在一位教練專業養成的整個歷程中，無法被當下的某個單一時刻所完全捕捉紀錄 (與評量)。
However, certain elements of this Competency may be demonstrated within a coaching conversation. These particular behaviors are articulated and assessed through the following PCC Markers: 4.1, 4.3, 4.4, 5.1, 5.2, 5.3, 6.1, 6.5, 7.1, and 7.5. As with other Competency areas, a minimum number of these markers will need to be demonstrated to pass the PCC performance evaluation. All elements of this Competency will also be evaluated in the written assessment for ICF Credentials (Coach Knowledge Assessment).
然而，這個核心能力的某些元素可能會在一個教練對話當中被展現出來。這些特定的行為，將會在下列 PCC 計分指標當中被詳細的描述出來，也會納入考核評量，包括 4.1、4.3、4.4、5.1、5.2、5.3、6.1、6.5、7.1 以及 7.5。如同其他的核心能力，這些計分指標的最低分要求必須在教練對話當中被展現，才能夠通過 PCC 層級的考核。這個核心能力的所有元素也會在取得 ICF 認證的筆試 「教練知識評量 (Coach Knowledge Assessment) 」當中被評估。
☘ Competency 3: Establishes and Maintains Agreements 建立和維持合約 ☘
3.1: Coach partners with the client to identify or reconfirm what the client wants to accomplish in this session.
教練與客戶合作：識別或者再次確認客戶在此次教練會談中想要實現什麼？
3.2: Coach partners with the client to define or reconfirm measure(s) of success for what the client wants to accomplish in this session.
與客戶合作一起界定或重新確認：在此次教練會談當中，客戶想要實現的目標以及成功達成目標的衡量標準。
3.3: Coach inquires about or explores what is important or meaningful to the client about what they want to accomplish in this session.
教練詢問或探索：關於客戶在此次會談中想要實現的目標，對客戶而言，什麼是重要的或有意義的？
3.4: Coach partners with the client to define what the client believes they need to address to achieve what they want to accomplish in this session.
教練與客戶合作一起界定：客戶自身相信所需要提出的議題是什麼，以達到客戶在此次會談中想要實現的結果。
☘ Competency 4: Cultivates Trust and Safety 培養信任和安全感 ☘
4.1: Coach acknowledges and respects the client’s unique talents, insights and work in the coaching process.
在教練過程中，教練認知理解並尊重客戶的獨特天賦、洞見和行動。
4.2: Coach shows support, empathy or concern for the client.
教練對客戶展現支持、同理和關懷。
4.3: Coach acknowledges and supports the client’s expression of feelings, perceptions, concerns, beliefs or suggestions.
教練認知理解並支持客戶表達「感受、觀點、擔心、信念和建議」。
4.4: Coach partners with the client by inviting the client to respond in any way to the coach’s contributions and accepts the client’s response.
教練與客戶合作，邀請客戶用任何方式來回應「教練的貢獻」，並接受客戶的回應。
(譯者註:「教練的貢獻」意味著教練在教練對話過程中所說、所做、所展現)
☘ Competency 5: Maintains Presence 維持臨在狀態 (維持當下感) ☘
5.1: Coach acts in response to the whole person of the client (the who).
教練採取行動「回應」客戶的全人 (是誰) 。
(譯者註：「全人」意味著客戶的身份認同、所處環境、經歷、價值觀、信念、觀點、感受、情緒、風格、 語言、獨特天賦、洞見和行動等等。*資料來自 ICF Core Competencies 最新版*)
5.2: Coach acts in response to what the client wants to accomplish throughout this session (the what).
教練採取行動「回應」客戶想要從此次教練會談當中達到的目標 (是什麼) 。
5.3: Coach partners with the client by supporting the client to choose what happens in this session.
教練與客戶合作，支持客戶來「選擇」在此次教練會談中要「讓什麼事情發生」。
5.4: Coach demonstrates curiosity to learn more about the client.
教練展現好奇心，以學習更多與客戶有關的任何事情。
5.5: Coach allows for silence, pause or reflection.
教練考慮到靜默，暫停與反思。
(譯者註: Allows for 的片語是 “考慮” 的意思. 這裡意旨教練已經有適度展現這樣的能力)
☘ Competency 6: Listens Actively 積極聆聽 ☘
6.1: Coach’s questions and observations are customized by using what the coach has learned about who the client is or the client’s situation.
教練運用過往的學習，以特定模式提問和觀察，來認識客戶是誰或了解客戶身處的情境。
6.2: Coach inquires about or explores the words the client uses.
教練詢問或探索：客戶使用的詞彙。
6.3: Coach inquires about or explores the client’s emotions.
教練詢問或探索：客戶的情緒。
6.4: Coach explores the client’s energy shifts, nonverbal cues or other behaviors.
教練探索：客戶的能量轉變，非語言訊息或者其他值得關注的行為。
6.5: Coach inquires about or explores how the client currently perceives themselves or their world.
教練詢問或探索：客戶目前如何「感知和理解」自己或者自己的世界。
6.6: Coach allows the client to complete speaking without interrupting unless there is a stated coaching purpose to do so.
教練讓客戶完整地陳述，不打斷；除非有清楚明白的教練意圖，需要進行打斷。
6.7: Coach succinctly reflects or summarizes what the client communicated to ensure the client’s clarity and understanding.
教練簡潔地如實重述或摘要客戶溝通出來的內容，以確認對客戶的清楚和理解。
☘ Competency 7: Evokes Awareness 喚起覺察 ☘
7.1: Coach asks questions about the client, such as their current way of thinking, feeling, values, needs, wants, beliefs or behavior.
教練詢問與客戶有關的問題，例如他們目前的思考方式、感受、價值觀、需要、想要、信念或行為。
7.2: Coach asks questions to help the client explore beyond the client’s current thinking or feeling to new or expanded ways of thinking or feeling about themself (the who).
教練提問幫助客戶去探索更多「超越當前的思維或感受」，用新的或拓展後的方式來思考並感受自己 (是誰) 。
7.3: Coach asks questions to help the client explore beyond the client’s current thinking or feeling to new or expanded ways of thinking or feeling about their situation (the what).
教練提問幫助客戶去探索更多「超越當前的思維或感受」，用新的或拓展後的方式來思考並感受客戶身處的情境 (是什麼) 。
7.4: Coach asks questions to help the client explore beyond current thinking, feeling or behaving toward the outcome the client desires.
教練提問幫助客戶去探索更多「超越當前的思維、感受或行為」，以達到他們渴望的結果。
7.5: Coach shares—with no attachment—observations, intuitions, comments, thoughts or feelings, and invites the client’s exploration through verbal or tonal invitation.
教練不帶任何特定想法，分享自身的「觀察、直覺、意見、想法或感受」，並透過口語或聲調等方式邀請客戶進一步探索。
7.6: Coach asks clear, direct, primarily open-ended questions, one at a time, at a pace that allows for thinking, feeling or reflection by the client.
教練的提問清楚、直接，以開放式提問為主，一次問一題，以給予客戶思考、感受或反思的空間(與時間) 。
7.7: Coach uses language that is generally clear and concise.
教練使用的語言，大體而言是清楚簡潔的。
7.8: Coach allows the client to do most of the talking.
大部分時間，教練讓客戶說話。
☘ Competency 8: Facilitates Client Growth 促進客戶成長 ☘
8.1: Coach invites or allows the client to explore progress toward what the client wanted to accomplish in this session.
教練邀請或讓客戶探索：客戶在此次教練會談「想要實現的目標」的進展程度。
8.2: Coach invites client to state or explore the client’s learning in this session about themself (the who).
教練邀請客戶陳述或探索：客戶在此次教練會談當中，關於「自己 (是誰)」的學習。
8.3: Coach invites the client to state or explore the client’s learning in this session about their situation (the what).
教練邀請客戶陳述或探索：客戶在此次教練會談當中，關於「客戶身處的情境 (是 什麼)」的學習。
8.4: Coach invites the client to consider how they will use new learning from this coaching session.
教練邀請客戶思考：如何將此次教練會談當中獲得的「新學習」運用出來。
8.5: Coach partners with the client to design post-session thinking, reflection or action.
教練與客戶合作設計：此次會談後的「思考、反思與行動」方案。
8.6: Coach partners with the client to consider how to move forward, including resources, support or potential barriers.
教練與客戶合作思考：如何繼續朝目標前進，包括資源、支援與潛在的阻礙。
8.7: Coach partners with the client to design the best methods of accountability for themselves.
教練與客戶合作設計：讓客戶「當責」的最佳方法。
8.8: Coach celebrates the client’s progress and learning.
教練慶祝客戶的進展和學習。
8.9: Coach partners with the client on how they want to complete this session.
教練與客戶合作決定：客戶想如何完成此次教練對話。
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